If you have registered for a Conflict Resolution Program training but are unable to attend, please see the below policies regarding cancellations, transferring a registration to a future training, and substitutions.
Cancellation Policy
Cancellations are accepted in writing via mail, email, or fax
(contact information is listed below).
For a full refund, written
cancellations must be received 15 business days prior to the start date
of the training. Cancellations received 7 business days prior to the
start date of the training are entitled to a 50% refund. Cancellations
received less than 7 business days prior to the start date are not
entitled to a refund. This policy is due to the high level of
customization involved in our trainings, which is based on the number of
people that have registered as well as space limitations. If a program is
canceled by the university, a full refund will be provided.
Transfer Policy
Participants may transfer a registration to another CRP training.
Transfers are accepted in writing via mail, email, or fax (contact
information is listed below).
Transferred credit for future training is
valid for 12 months from the time of the original training. Transfers
may be made up to 15 business days prior to the training start date for
no fee. Transfers can be made up to 7 business days prior for a fee of
$100 and less than 7 business days prior for a fee of $200. If a program
is canceled by the University, a transfer can be made for a future
training with no fee. Transfers cannot be made after the training has
started.
Substitution Policy
Substitutions are accepted in writing via mail, email, or fax
(contact information is listed below) by providing the name of the
current registrant and the name of the substitute. Substitutions may be
made up to 15 business days prior to the training for no fee.
Substitutions can also be made up to 7 business days prior to the
training for a fee of $75 and less than 7 business days prior for a fee
of $150. Substitutions cannot be made after the training has started.
| Days Prior to Training | Cancellation Fee | Transfer Fee | Substitution Fee |
| 15 business days prior | 100% refund | $0; transfer is valid for 12 months | $0 |
| 7 business days prior | 50% refund | $100; transfer is valid for 12 months | $75 |
| <7 business days prior | No refund | $200; transfer is valid for 12 months | $150 |
Health and Safety Cancellation Policy
In-person trainings will be conducted in accordance with the State's latest health and safety guidelines. If the training is unable to be held in person, it will be postponed or, if possible, held online. Participants can choose to transfer the registration or cancel the registration for a refund.
Contact Us
To request a cancellation, transfer, or substitution, contact Joy Jordan in writing via mail, email, or fax at the address below:
Joy Jordan
Conflict Resolution Program
University of Delaware
177 Graham Hall
Academy Street
Newark, Delaware 19716
Email:
jvjwil@udel.edu
