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Basic Mediation Training teaches a co-mediation model, which allows new mediators to practice together and learn from one another safely and comfortably.
We all experience disagreements with the people around us, and we're often able to work through them. Sometimes, conflicts escalate and become too complex for us to handle on our own, so we look to an outsider to help. Turning to police, lawyers, or the judicial system is one way to get a resolution, but not the only one.
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Mediation is a safe, confidential, and voluntary process that brings disputing parties together to work through their differences. Mediation is an alternative dispute resolution process that is ideal for resolving conflicts between individuals who have ongoing relationships. These include family disputes that involve the care of an elder, divorce, custody and family-owned businesses. It also includes disputes in the workplace, in neighborhoods, in schools, and between landlords and tenants.
The mediation process empowers parties to air their concerns, deal with emotions, and find mutually agreeable solutions with the help of an impartial mediator. Our mediation model is built on empowerment, recognition, and self-determination, which means the parties determine the outcome of the mediation.
In mediation, a trained, impartial mediator guides parties through the mediation process while helping them to talk with one another. The mediator facilitates a conversation that allows the parties to air their concerns, express their emotions, and listen to one another. This process is effective because it promotes dialogue, understanding, and outcomes that work for sides.
For decades, the Conflict Resolution Program has offered a four-day Basic Mediation Training that is open to the public. It provides a foundation of understanding about the mediation process. This training is perfect for anyone wishing to become a mediator or enhance their communication and conflict resolution skills.
CRP also coordinates the Special Education Partnership for the Amicable Resolution of Conflict (SPARC) Mediation program. SPARC is Delaware's statewide special education dispute resolution program funded by the Delaware Department of Education. Our program provides a voluntary and confidential way for families and schools to resolve special education disputes effectively.
Our mediators serve as impartial third parties to assist disputing parties to make their own decisions and evaluate their own situations. Agreements and outcomes are determined by the parties—not the mediator. Mediation is quicker, less expensive, confidential, voluntary, flexible, and less adversarial when compared to the legal resolution process that involves attorneys and courts. More importantly, mediation empowers the parties to take responsibility for the dispute and the outcome. Contact Kathy Murphy, Leann Moore, or Jessica Velez, to talk about how we can help you.
Visit our Mediation Resources page for more on the mediation process, the mediator's role and skills, agendas, opening statements, and more.