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Conflict Management is the use of processes, tools, and skills to find creative and respectful ways to manage disagreements and disputes. It includes the ability to resolve conflict collaboratively through effective communication skills, such as active listening and assertive speaking.
Managing conflict is an art. It is something you improve on—not master. Individuals can increase their conflict competence through skills-based training, coaching, and having leaders who walk the talk. Direct intervention of conflict resolution practitioners can help organizations become more adept at addressing conflict and developing conflict competent employees. Successful leaders recognize the importance of these skills and the impact they have on their organization's health and productivity. They also know that the lack of these skills can lead to poor morale, decreased productivity, and low retention rates among employees. The cost of developing conflict competent employees is a fraction of the cost of unresolved conflict.