Matthew Garlipp
B.A. '13 - Enabling organizational accountability via performance metrics, evaluation, and strategic planning
 
 
Allison Becker
B.A. '13 and M.A. '15 - Experienced and published media policy researcher.
 
 
Alex Greer
M.S. '12 and Ph.D. '15 - Experience in quick response fieldwork, teaching emergency management.
 
 
Andrew Haines
MPA '03 – An accomplished local government leader and appointed official.
 
 
Angela Gladwell
M.A. ’98 – Instrumental in environmental planning and federal emergency management decision making.
 
 
Elizabeth Burland
M.A. '15 - Studying for a doctoral degree in Sociology and Public Policy at the University of Michigan.
 
 
Chunjing Liu
M.S. '14 – On the front lines of marine disaster mitigation through effective policy planning in China.
 
 
Cimone Philpotts
MPA '13 - Assistantship and Legislative Fellows experiences enrich doctoral student's blossoming career
 
 
Savannah Edwards
MPA '17 - Planning for sustainable and complete communities in Delaware and Maryland.
 
 
Scott Murphy Eisenhart
MPA '17 - Legislative aide credits SPPA experience for helping him excel in the world of politics and policy.
 
 
Taylor Hawk
MPA '17 - Graduate's policy analysis and research aims to improve education funding.
 
 
Gwen Angalet
Ph.D. '00 - Ensuring programmatic and research opportunities for the promotion of children's health.
 
 
Hira Rashid
M.A. '15 – Fulbright scholar now in the Ph.D. program studying global health economics and urbanization.
 
 
Katelyn Andrews (Hosey)
MPA '16 - Research assistant and Legislative Fellow experience help inform grad's career trajectory.
 
 
Hsien-Ho (Ray) Chang
Ph.D. '15 - Utilizing his knowledge of disaster science to educate students on fire and emergency management.
 
 
James B. Goetschius
Ph.D. '14 - Serves in the U.S. Army improving health care facilities in the eastern United States.
 
 
Jenna Ahner
B.A. and MPA '14 - Provides support for legislative and external affairs.
 
 
Jissell Martinez
MPA '10 - Manages fiscal affairs and serves as a liaison for the Dept of Languages, Literatures and Cultures
 
 
John Carney
MPA '86 – Governor of the State of Delaware
 
 
Kelsey Edmond
M.S. '14 - OCL program prepared her for success in the MPA program in pursuit of an interdisciplinary career.
 
 
Kirsten Jones
M.A. '16 - Contributing to policies that strengthen transportation and trade in New York and New Jersey.
 
 
Laura Keeley
Laura Keeley found success working as an Architectural Historian after graduating from the Public Planning and
 
 
Lindsey Interlante
MPA '07 - Advocates for enriched, hands-on learning experiences at higher education institutions.
 
 
Mark D Stevens
MPA '09 – Integral in the leadership and financial management of federal agencies.
 
 
Megan Wakelee
B.S. '11 - Executing leadership in a corporate setting.
 
 
Meredith Rubin
B.A. '11 - Practicing leadership and collaboration in the financial services sector.
 
 
Merritt Burke IV
MPA '98 - Various experiences in town management and community involvement.
 
 
Evan Miller
MPA '17 - Local Government Management Fellowship kickstarts graduate's professional career.
 
 
Natasha R. Nau
MPA '12 - Advocating for efficient resource allocation and streamlined service delivery in local government.
 
 
Emma Odren
MPA '18 - From IPA fellow to research analyst, grad attributes workplace success to grad school experience.
 
 
Paige Gugerty
B.A. '15 - Coordinating electronic connections between healthcare providers and resources.
 
 
Paul Ruiz
B.A. and M.A. '13 - Advocating for alternative fuels and reducing America's dependence on oil.
 
 
Ryan Burke
Ph.D. '15 - Vast experience with military strategy and conducting military research.
 
 
Scott Beale
MPA '07 - Successful nonprofit entrepreneur with experience in diplomacy and national politics.
 
 
Serita Porter
M.A. '15 - Continuing her behavioral health education at the University of Delaware.
 
 
Stephanie Ottino
B.S. '11 - Executing leadership skills in higher education.
 
 
Fratern Masika Tarimo
MPA '09 - Supports nonprofit efforts to help communities in many African countries.
 
 
Thomas Martin
Ph.D. '14 - Directing the M.S. in Health Informatics program in the College of Public Health at Temple Univ.
 
 
Elizabeth Lockman
M.A. '15 - Delaware state senator with roots in advocacy.
 
 
Tom DeWire
MPA '04 - Developing strategies for education systems to improve student achievement.
 
 
Vitaly Lee
MPA '97 - energy industry project development, regulatory and asset management
 
 
Yuliya Brel
M.A. '15 - Continuing her public policy education and assisting with research at the University of Delaware.
 
 
Zack Adinoff
M.S. '13 - Experience in coordinating public safety, logistics, planning, and general disaster continuity.
 
 
Alexandra Tarantino
Alexandra Tarantino is a University of Delaware Alumni who graduated from the Historic Preservation Master's p
 
 
Jeremy Rothwell
M.A. '14, HP Cert '15 - Technical review of all city site-plans, subdivision and building permit applications.
 
 
Courtney Mogavero
B.S. '12 – Translating leadership education into a successful early career path in major tech corporations.
 
 
Janet Sheridan
M.A. '07 - Providing heritage preservation services, and cultural landscape research in southern New Jersey.
 
 
Melanie Ross Levin
B.A. and MPA '05 – Developing education and advocacy campaigns on public policy relating to women's issues.
 
 
Dená Brummer
MPA '05 – Successful private sector business partner drawing upon public sector experiences.
 
 
Eric Anthony Johnson
Ph.D. '03 – Revitalizing a community through the application of theory and practical experience.
 
 
David Rudder
Ph.D. '03 – Practicing effective leadership to academic programs that promote service to the community.
 
 
Erin Kennedy
MPA '06 – Drives health care organizations towards improving quality of patient care and clinical outcomes.
 
 
Tom Friedman
MPA '07 – Manages government relations, strategic & financial plan, and policy analysis for State Health Plan.
 
 
Mike Morton
MPA '86 – Oversees budgetary analysis and legislative information systems for the Delaware General Assembly.
 
 
Jonathan Kirch
MPA '07 – Advocating for public policy that promotes better health for all Americans.
 
 
Albert Shields
MPA '07 – Developing strategies to best communicate Governor Carney's positions on diverse policy issues.
 
 
Kim Gomes
MPA '04 – Strategically lobbying for client interests on a number of policy issues.
 
 
Erika Farris
M.A. '09 – Developing policies to better manage water drainage and promote environmental sustainability.
 
 
Mike Fortner
MPA '02 – Overseeing city planning for housing, land use, economic development, and transportation.
 
 
Emily Gonce
MPA '02 – Leading lobbying efforts to show members of Congress the value of life insurance to constituents.
 
 
Bill Clark
MPA '03 – Supervising a team of consultants to support projects for the U.S. Department of Homeland Security.
 
 
Barrett Edwards
MPA '06 – Assisting municipalities with legal issues including planning, human resources, and finance.
 
 
Benjamin Attia
MEEP'16 - Research and consulting on market trends in solar photvoltaics markets in Africa and the Middle East
 
 
Anastasia Kuzmina
MPA '02 – Supporting two general managers with product and employee management in 14 countries.
 
 
Wei-Ming Chen
Conducting renewable energy and electricity market researches
 
 
Michelle Kung
PHDUAPP'14 - Promoting innovation and technology through mentoring and investing technology startups
 
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Conflict Management

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Conflict is inevitable. Unresolved differences morph into complex, long-standing disputes that cause stress, damage relationships, destroy trust, hurt morale, and hinder productivity. Conflicts and disagreements get a bad name, but they are always a sign that change is needed, is coming, or has already happened. Developing a positive outlook and practicing these skills can make conflict less intimidating.

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What is Conflict Management?

This illustration shows how change and conflict are cyclical. Once causes the other.

Conflict is not inherently bad. It is often just a sign that change is needed, is coming, or has already happened.

Conflict Management is the use of processes, tools, and skills to find creative and respectful ways to manage disagreements and disputes. It includes the ability to resolve conflict collaboratively through effective communication skills, such as active listening and assertive speaking.

Managing conflict is an art. It is something you improve onnot master. Individuals can increase their conflict competence through skills-based training, coaching, and having leaders who walk the talk. Direct intervention of conflict resolution practitioners can help organizations become more adept at addressing conflict and developing conflict competent employees. Successful leaders recognize the importance of these skills and the impact they have on their organization's health and productivity. They also know that the lack of these skills can lead to poor morale, decreased productivity, and low retention rates among employees. The cost of developing conflict competent employees is a fraction of the cost of unresolved conflict.  

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What kind of Conflict Management work do we do?

Anyone who wants to become conflict competent can if they are open to new ideas and willing to practice new skills. We offer workshops that help individuals, teams, and organizations increase their ability to recognize and manage conflict.

Conflict management skills and tools are the foundation of many alternative dispute resolution processes such as mediation, meeting facilitation, negotiation, and restorative justice circles and conferencing. Our Conflict Management Trainings can improve your conflict competence and increase your capacity to strategically address interpersonal conflict.

Before Conflict

  • Recognize the types and causes of conflict
  • Understand the five conflict management styles
  • See conflict as an opportunity for change

During Conflict

  • Be aware of perceptions, attitudes, and biases
  • Manage emotions
  • Use active listening and assertive speaking
  • Distinguish a person's wants from needs
  • Utilize collaborative problem-solving

After Conflict

  • Build confidence and self-awareness
  • Develop mutual understanding, trust, and respect
  • Create sustainable solutions
  • Repair and maintain relationships




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Do you need help resolving conflicts?

OPRBlue

We've also created a variety of resources to help introduce you to conflict management skills and topics that you can download and use. We've also included links to other resources that we think are useful. 

Conflict Management Styles

An overview of the five styles typically used to manage conflict. 

Collaborative Problem-Solving Process

A quick guide to collaboratively solve problems between two people. 

Effective Communication Skills

Crucial communication skills to improve your everyday conversations and during conflict  or difficult situations. 

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Additional Resources

Association for Conflict Resolution

Professional organization for conflict resolution practitioners.

Listening is the Key to Problem Solving (NEW)

The importance of listening and how to do it better.

Seven Steps for Effective Problem Solving in the Workplace (Mediate.com)

A quick guide to solving workplace problems.

Conflict: The Unexpected Gift (Mediate.com)

A video interview about mediation, conflict resolution work, and the book ConflictThe Unexpected Gift.

The Wisdom of Native Americans

Learning from the wisdom of indigenous cultures to aid in western ideals of conflict resolution.

The Conflict Skilled Organization (Mediate.com)

Tactics and traits of organizations that handle conflict well.

When Sorry Can't be the Only Word (Mediate.com)

The breakdown of a good apology.




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Contact Us

Don't feel like you can do it yourself? Contact Kathy Murphy, Leann Moore, or Jessica Velez, to talk about how we can help you.

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