Participant Testimonials

Hear from past participants about some of their favorite parts of basic mediation training and how it has been beneficial in different aspects of their lives.

Through their combined 33 years of experience, trainers Kathy Murphy and Fran Fletcher are able to make a diverse group of professionals feel comfortable coming together and learning mediation skills. Participant David B. Rich specifically notes how the instructors piggyback off of each others different communication techniques to form a dynamic teaching duo. This four-day workshop is taught by highly skilled and experienced mediators, active in the dispute resolution field, and committed to the best practices and continuing education. In four days you will gain an understanding of alternative dispute resolution methods, community mediation, learn a six-step facilitative mediation process, and much more.

Conflict is inevitable. Mediators are impartial third parties who assist disputing parties to make their own decisions and evaluate their own situations. They help peel away the layers of confusion surrounding disputing parties and get to the core of a conflict, all while protecting and maintaining the confidentiality of the process.

Interested in learning basic mediation skills? Register for Basic Mediation Training through the Conflict Resolution Program, a service offered through the University of Delawares Institute for Public Administration.

For more information about the training or registration, contact the Conflict Resolution Program (302-831-8158) or Kathy Murphy.​​​​