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IPA Conflict Resolution Program staff celebrate the completion of their four-day Basic Mediation Training with mediation participants. All Basic Mediation Training participants receive a collection of comprehensive mediation resources as well as a certificate of completion at the end of the workshop.
The Conflict Resolution Program (CRP), part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict.
The foundation of our work is built on key democratic practices:
We specialize in processes and skills that develop competent individuals and organizations. We do this by listening to our clients. You tell us what you want to accomplish and we show you how.
We begin by assessing organizational needs and goals and offering a menu of options for attaining them. For over 20 years we have been serving state and local governments and agencies, non-profit organizations and boards, and schools and districts in Delaware. Through training, facilitation, mediation, and research, we assist our clients to work collaboratively and resolve differences in the best interests of all concerned.
Whether your end goal is to build skills, navigate change, or manage conflict, we can help you get there.
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We offer unique workshops custom
built to satisfy our client's needs, desires, goals, and definition of
success. We have a national reputation for conducting cutting edge,
results-oriented workshops. As trainers, we empower people to turn their
weaknesses into strengths. We teach people to be more effective
communicators and problem solvers; thus increasing the competency of the
whole organization. Each workshop is designed to maximize understanding
and application of the concepts taught.
We can help individuals, teams,
and organizations with:
Periodically, we offer personal and professional development workshops that are open to the public.
Join our mailing list below to receive updates on our public training schedule.
Our facilitators make it easy for groups to work together. We are experts in designing processes that help groups accomplish their goals effectively and efficiently. Creating the right balance between process and outcome is an art. We design agendas that honor and affirm the intentions, knowledge, and desires of a group. Our facilitators offer an impartial perspective that focuses on relationships, participation, group dynamics, creativity, and shared responsibility. We are not conflict adverse. We help groups overcome differences and assist with problem solving and decision making.
We have experience designing and facilitating:
We can help with:
Conflict is inevitable. Unresolved differences morph into complex, long-standing disputes that cause stress, damage relationships, destroy trust, hurt morale, and hinder productivity. Resolution of conflict is an art.
Our mediators serve as impartial third parties to assist disputing parties to make their own decisions and evaluate their own situations. Agreements and outcomes are decided by the parties – not the mediator. Mediation is quicker, less expensive, confidential, voluntary, flexible, and less adversarial when compared to the legal resolution process that involves attorneys and courts.
More importantly, mediation empowers the parties to take responsibility for the dispute and the outcome.
Mediation is hard on the problem and soft on the people.
The key to positive and effective change is having the right information to guide you. We are continuously attending conferences, completing trainings, and expanding our knowledge of best practices in the field to ensure we are staying up-to-date on the latest research. We help our clients do the same by conducting research on best practices related to the organization's goals.
For more information about the Conflict Resolution Program, contact
Leann Moore, or