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IPA Conflict Resolution Program staff celebrate the completion of their four-day Basic Mediation Training with mediation participants. All Basic Mediation Training participants receive a collection of comprehensive mediation resources as well as a certificate of completion at the end of the workshop.
The Conflict Resolution Program (CRP), part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict.
The foundation of our work is built on key democratic practices:
We specialize in processes and skills that develop competent individuals and organizations. We do this by listening to our clients. You tell us what you want to accomplish and we show you how.
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For over 25 years we have been serving state and local governments and agencies, nonprofit organizations and boards, and schools and districts in Delaware. We help groups clarify and meet their organizational needs and goals through direct services, skills training, and providing information and research.
We offer direct services, such as mediation and facilitation, to clients who need help overcoming obstacles, working through a conflict, or creating and navigating organizational change. As facilitators, we focus on systems and processes that support people to work together better. As mediators, we turn a difficult conversation into a productive dialogue.
We design and deliver customized training to help individuals build skills they need to effectively manage conflicts and change. As trainers, we provide enriching and inspiring professional development and essential life skills. We also periodically offer personal and professional development workshops that are open to the public. Join our mailing list below to receive updates on our public training schedule.
We conduct and share research and information for individuals and organizations looking to navigate conflict and change effectively. As researchers, we provide important and relevant information to inform clients as they develop goals and implement change. We conduct research on best practices for organization's related to their goals. We also create and distribute useful resources for the public to promote personal and professional development.
Check out our monthly newsletters for quick tips and helpful information.
Our direct services, workshops and trainings, and research experience cover the following topic areas. View each webpage for more details and resources.
CRP staff are trained conflict resolution practitioners with experience in a variety of settings and processes. We engage in regular professional development to stay educated and informed on the latest trends in the field. For more on our experience, view our bios.
To discuss our work and how we can help you, contact Kathy Murphy or Jessica Velez.
By joining our mailing list, you’ll be the first to know about new resources, upcoming training opportunities, and our latest work. You’ll also get a monthly email with quick tips to keep your conflict and communication skills sharp.