Alex Greer
M.S. '12 and Ph.D. '15 - Experience in quick response fieldwork, teaching emergency management.
 
 
Chunjing Liu
M.S. '14 – On the front lines of marine disaster mitigation through effective policy planning in China.
 
 
Hira Rashid
M.A. '15 – Fulbright scholar now in the Ph.D. program studying global health economics and urbanization.
 
 
Matthew Garlipp
B.A. '13 - Enabling organizational accountability via performance metrics, evaluation, and strategic planning
 
 
Allison Becker
B.A. '13 and M.A. '15 - Experienced and published media policy researcher.
 
 
Andrew Haines
MPA '03 – An accomplished local government leader and appointed official.
 
 
Angela Gladwell
M.A. ’98 – Instrumental in environmental planning and federal emergency management decision making.
 
 
Elizabeth Burland
M.A. '15 - Studying for a doctoral degree in Sociology and Public Policy at the University of Michigan.
 
 
Cimone Philpotts
MPA '13 - Assistantship and Legislative Fellows experiences enrich doctoral student's blossoming career
 
 
Savannah Edwards
MPA '17 - Planning for sustainable and complete communities in Delaware and Maryland.
 
 
Scott Murphy Eisenhart
MPA '17 - Legislative aide credits SPPA experience for helping him excel in the world of politics and policy.
 
 
Taylor Hawk
MPA '17 - Graduate's policy analysis and research aims to improve education funding.
 
 
Gwen Angalet
Ph.D. '00 - Ensuring programmatic and research opportunities for the promotion of children's health.
 
 
Katelyn Andrews (Hosey)
MPA '16 - Research assistant and Legislative Fellow experience help inform grad's career trajectory.
 
 
Hsien-Ho (Ray) Chang
Ph.D. '15 - Utilizing his knowledge of disaster science to educate students on fire and emergency management.
 
 
James B. Goetschius
Ph.D. '14 - Serves in the U.S. Army improving health care facilities in the eastern United States.
 
 
Jenna Ahner
B.A. and MPA '14 - Provides support for legislative and external affairs.
 
 
Jissell Martinez
MPA '10 - Manages fiscal affairs and serves as a liaison for the Dept of Languages, Literatures and Cultures
 
 
John Carney
MPA '86 – Governor of the State of Delaware
 
 
Kelsey Edmond
M.S. '14 - OCL program prepared her for success in the MPA program in pursuit of an interdisciplinary career.
 
 
Kirsten Jones
M.A. '16 - Contributing to policies that strengthen transportation and trade in New York and New Jersey.
 
 
Laura Keeley
Laura Keeley found success working as an Architectural Historian after graduating from the Public Planning and
 
 
Lindsey Interlante
MPA '07 - Advocates for enriched, hands-on learning experiences at higher education institutions.
 
 
Mark D Stevens
MPA '09 – Integral in the leadership and financial management of federal agencies.
 
 
Megan Wakelee
B.S. '11 - Executing leadership in a corporate setting.
 
 
Meredith Rubin
B.A. '11 - Practicing leadership and collaboration in the financial services sector.
 
 
Merritt Burke IV
MPA '98 - Various experiences in town management and community involvement.
 
 
Evan Miller
MPA '17 - Local Government Management Fellowship kickstarts graduate's professional career.
 
 
Natasha R. Nau
MPA '12 - Advocating for efficient resource allocation and streamlined service delivery in local government.
 
 
Emma Odren
MPA '18 - From IPA fellow to research analyst, grad attributes workplace success to grad school experience.
 
 
Paige Gugerty
B.A. '15 - Coordinating electronic connections bewteen healthcare providers and resources.
 
 
Paul Ruiz
B.A. and M.A. '13 - Advocating for alternative fuels and reducing America's dependence on oil.
 
 
Ryan Burke
Ph.D. '15 - Vast experience with military strategy and conducting military research.
 
 
Scott Beale
MPA '07 - Successful nonprofit entrepreneur with experience in diplomacy and national politics.
 
 
Serita Porter
M.A. '15 - Continuing her behavioral health education at the University of Delaware.
 
 
Stephanie Ottino
B.S. '11 - Executing leadership skills in higher education.
 
 
Fratern Masika Tarimo
MPA '09 - Supports nonprofit efforts to help communities in many African countries.
 
 
Thomas Martin
Ph.D. '14 - Directing the M.S. in Health Informatics program in the College of Public Health at Temple Univ.
 
 
Elizabeth Lockman
M.A. '15 - Delaware state senator with roots in advocacy.
 
 
Tom DeWire
MPA '04 - Developing strategies for education systems to improve student achievement.
 
 
Vitaly Lee
MPA '97 - energy industry project development, regulatory and asset management
 
 
Yuliya Brel
M.A. '15 - Continuing her public policy education and assisting with research at the University of Delaware.
 
 
Zack Adinoff
M.S. '13 - Experience in coordinating public safety, logistics, planning, and general disaster continuity.
 
 
Alexandra Tarantino
Alexandra Tarantino is a University of Delaware Alumni who graduated from the Historic Preservation Master's p
 
 
Jeremy Rothwell
M.A. '14, HP Cert '15 - Technical review of all city site-plans, subdivision and building permit applications.
 
 
Courtney Mogavero
B.S. '12 – Translating leadership education into a successful early career path in major tech corporations.
 
 
Janet Sheridan
M.A. '07 - Providing heritage preservation services, and cultural landscape research in southern New Jersey.
 
 
Melanie Ross Levin
B.A. and MPA '05 – Developing education and advocacy campaigns on public policy relating to women's issues.
 
 
Dená Brummer
MPA '05 – Successful private sector business partner drawing upon public sector experiences.
 
 
Eric Anthony Johnson
Ph.D. '03 – Revitalizing a community through the application of theory and practical experience.
 
 
David Rudder
Ph.D. '03 – Practicing effective leadership to academic programs that promote service to the community.
 
 
Erin Kennedy
MPA '06 – Drives health care organizations towards improving quality of patient care and clinical outcomes.
 
 
Tom Friedman
MPA '07 – Manages government relations, strategic & financial plan, and policy analysis for State Health Plan.
 
 
Mike Morton
MPA '86 – Oversees budgetary analysis and legislative information systems for the Delaware General Assembly.
 
 
Jonathan Kirch
MPA '07 – Advocating for public policy that promotes better health for all Americans.
 
 
Albert Shields
MPA '07 – Developing strategies to best communicate Governor Carney's positions on diverse policy issues.
 
 
Kim Gomes
MPA '04 – Strategically lobbying for client interests on a number of policy issues.
 
 
Erika Farris
M.A. '09 – Developing policies to better manage water drainage and promote environmental sustainability.
 
 
Mike Fortner
MPA '02 – Overseeing city planning for housing, land use, economic development, and transportation.
 
 
Emily Gonce
MPA '02 – Leading lobbying efforts to show members of Congress the value of life insurance to constituents.
 
 
Bill Clark
MPA '03 – Supervising a team of consultants to support projects for the U.S. Department of Homeland Security.
 
 
Barrett Edwards
MPA '06 – Assisting municipalities with legal issues including planning, human resources, and finance.
 
 
Benjamin Attia
MEEP'16 - Research and consulting on market trends in solar photvoltaics markets in Africa and the Middle East
 
 
Anastasia Kuzmina
MPA '02 – Supporting two general managers with product and employee management in 14 countries.
 
 
Wei-Ming Chen
Conducting renewable energy and electricity market researches
 
 
Michelle Kung
PHDUAPP'14 - Promoting innovation and technology through mentoring and investing technology startups
 
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Conflict Resolution Program

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Helping Individuals and Organizations Grow

IPA's conflict resolution staff celebrates a succesful Basic Mediation Training course with its participants.

​IPA Conflict Resolution Program staff celebrate the completion of their four-day Basic Mediation Training with mediation participants. All Basic Mediation Training participants receive a collection of comprehensive mediation resources as well as a certificate of completion at the end of the workshop.

The Conflict Resolution Program (CRP), part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict.

The foundation of our work is built on key democratic practices:

  • Debate
  • Dialogue
  • Consensus building
  • Collaboration

We specialize in processes and skills that develop competent individuals and organizations. We do this by listening to our clients. You tell us what you want to accomplish and we show you how.

Our Process

We begin by assessing organizational needs and goals and offering a menu of options for attaining them. For over 20 years we have been serving state and local governments and agencies, non-profit organizations and boards, and schools and districts in Delaware. Through training, facilitation, mediation, and research, we assist our clients to work collaboratively and resolve differences in the best interests of all concerned.

  • As trainers, we provide enriching and inspiring professional development and essential life skills.
  • As facilitators, we focus on systems and processes that support people to work together better.
  • As mediators, we turn a difficult conversation into a productive dialogue.
  • As researchers, we provide important and relevant information to inform clients as they develop goals and implement change.

Whether your end goal is to build skills, navigate change, or manage conflict, we can help you get there.

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Training

We offer unique workshops custom built to satisfy our client's needs, desires, goals, and definition of success. We have a national reputation for conducting cutting edge, results-oriented workshops. As trainers, we empower people to turn their weaknesses into strengths. We teach people to be more effective communicators and problem solvers; thus increasing the competency of the whole organization. Each workshop is designed to maximize understanding and application of the concepts taught.

We can help individuals, teams, and organizations with:

  • Practicing effective communication: active listening, assertive speaking, neutralizing language, and questioning
  • Managing emotions, conflict, and change
  • Selecting and using conflict management styles
  • Utilizing collaborative problem solving and principled negotiation
  • Leading and participating in effective teams
  • Running effective meetings
  • Improving facilitation skills
  • Mastering mediation skills

Workshops Open to the Public

Periodically, we offer personal and professional development workshops that are open to the public.

Join our mailing list below to receive updates on our public training schedule.

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Facilitation

Our facilitators make it easy for groups to work together. We are experts in designing processes that help groups accomplish their goals effectively and efficiently. Creating the right balance between process and outcome is an art. We design agendas that honor and affirm the intentions, knowledge, and desires of a group. Our facilitators offer an impartial perspective that focuses on relationships, participation, group dynamics, creativity, and shared responsibility. We are not conflict adverse. We help groups overcome differences and assist with problem solving and decision making.

We have experience designing and facilitating:

  • Conferences
  • Focus groups
  • Forums
  • Meetings
  • Retreats
  • Summits

We can help with:

  • Strategic planning
  • Gathering information and feedback
  • Collaborative problem solving
  • Building consensus
  • Implementing new ideas and changes
  • Making difficult decisions
  • Dealing with conflict and different opinions
  • Improving meeting processes and outcomes
  • Stakeholder/public engagement

Mediation

Conflict is inevitable. Unresolved differences morph into complex, long-standing disputes that cause stress, damage relationships, destroy trust, hurt morale, and hinder productivity. Resolution of conflict is an art.

Our mediators serve as impartial third parties to assist disputing parties to make their own decisions and evaluate their own situations. Agreements and outcomes are decided by the parties – not the mediator. Mediation is quicker, less expensive, confidential, voluntary, flexible, and less adversarial when compared to the legal resolution process that involves attorneys and courts. More importantly, mediation empowers the parties to take responsibility for the dispute and the outcome.

Mediation can:

  • Turn a difficult conversation into a productive dialogue
  • Peel away the layers of confusion to get to the core of the conflict
  • Empower disputing parties to air their concerns, deal with emotions, and find mutually agreeable solutions

Mediation is hard on the problem and soft on the people.

Research

The key to positive and effective change is having the right information to guide you. We are continuously attending conferences, completing trainings, and expanding our knowledge of best practices in the field to ensure we are staying up-to-date on the latest research. We help our clients do the same by conducting research on best practices related to the organization's goals.

Contact Us

For more information about the Conflict Resolution Program, contact Kathy Murphy, Leann Moore, or Jessica Velez.


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Subscribe to CRP's Email List



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