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In the latest episode of First State Insights, Leann Moore, a staff member at the Conflict Resolution Program (CRP), speaks with Dabney Brice, a new alumna of the Biden School's Master of Public Administration program and IPA graduate public administration fellow, about how to have conversations with difficult people. View CRP's "Nine Difficult Personalities" handout for additional tips for communicating with each type.
This interview was recorded on May 28, 2020. CRP, a part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict. To learn more about CRP, visit www.bidenschool.udel.edu/ipa/serving-delaware/crp.
Tune to First State Insights for information, perspectives, and analysis"IPA"on public policy, management, and community and economic development in Delaware. In the coming weeks, expect interviews across multiple sectors from business people, brewers, and entrepreneurs to urban planners, environmentalists, educators, and caregivers.
Listen to First State Insights
Visit IPA's SoundCloud page to see a full list of episodes, or search for "First State Insights" to listen wherever you get your podcasts.
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