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On this episode, Patricia Porter defines conflict management and how it differs from conflict resolution, explains why it's essential for leaders, and shares how leaders and organizations can embrace a conflict-competent culture.
On this episode of First State Insights, Patricia Porter, Founder and President of Conflict Connections, speaks with Danielle Vota and Ruth Decosse, conflict resolution practitioners at the University of Delaware's Institute for Public Administration (IPA), about the crucial leadership skill of conflict management.
Topics covered in this interview include what conflict management is and how it differs from conflict resolution, why it's essential for leaders, and how leaders and organizations can embrace a conflict-competent culture.
Patricia has spent the past 27 years facilitating team dialogues, coaching leaders, and training leadership teams in various settings, including federal and state agencies, higher education institutions, the private sector, and large family businesses globally. Patricia earned her Master's of Social Work degree from Delaware State University and is a licensed clinical social worker in Texas. She is a Professional Certified Coach (PCC) with the International Coaching Federation, a Certified Virtual Facilitator with INIFAC, and an Advanced Practitioner with the Association for Conflict Resolution (ACR). Learn more about Patricia Porter and shop for her books "Stop the Dreaded Drama: 55 Tips for Ending Destructive Conflict" and "Stop Avoiding Conflict: Learn to Address Disputes Before They Erupt," on the Conflict Connections website.
First State Insights is a podcast presented by IPA. This episode was produced by IPA's Conflict Resolution Program—a resource dedicated to building statewide capacity for collaborative approaches to resolving conflict.
Opening and closing music: "I Dunno" by Grapes, used under Creative Commons 3.0 License.
Tune to First State Insights for information, perspectives, and analysis—"IPA"—on public policy, management, and community and economic development in Delaware. In the coming weeks, expect interviews across multiple sectors from business people, brewers, and entrepreneurs to urban planners, environmentalists, educators, and caregivers.
Listen to First State Insights
Visit IPA's SoundCloud page to see a full list of episodes, or search for "First State Insights" to listen wherever you get your podcasts.
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