| University of Delaware | 180 Graham Hall | Newark, DE 19716 | | <div class="ExternalClass7624428695F74B22A27A34BB5E140D8E"><p>2016–Present Senior Fellow, Institute for Public Administration, University of
Delaware</p><p>2011–2016 Assistant
Professor, School of Public Policy & Administration, and Associate
Policy Scientist, Institute for Public Administration, University of
Delaware</p><p>2009–2010 Assistant Professor, School of Urban
Affairs & Public Policy, and Associate Policy Scientist, Institute
for Public Administration, University of Delaware</p><p>2005–2009 Director,
Master of Public Administration (MPA) Program, School of Urban Affairs
and Public Policy; Assistant Professor and Associate Policy Scientist,
Institute for Public Administration, University of Delaware</p><p>2001–2005 Assistant Professor and Associate Policy Scientist, Institute for Public Administration, University of Delaware</p><p>1994–2001 Associate Policy Scientist, Institute for Public Administration, University of Delaware</p><p>1991–1992 Special Advisor, Legislative Joint Committee on State Employees Classification and Compensation System</p><p>1989–1994 Chair, Personnel Advisory Committee, United Way of Delaware</p><p>1987–1994 Director of Employee Services, University of Delaware</p><p>1983–1987 Assistant to the Vice President for Employee Relations, University of Delaware</p><p>1983–1985 Assistant to the Vice President for Training and Special Projects, University of Delaware</p><p>1981–1983 Director of Employment and Training, University of Delaware</p><p>1979–1981 Training and Staff Development Administrator, University of Delaware</p><p>1975–1979 Associate Director, Maryland Management Development Center</p><p>1972–1975 Employee Benefits Specialist, Maryland Department of Personnel</p></div> | <div class="ExternalClass08AA6A35049D49E6B4FCC885D802ECE6"><p>UAPP837—Public-Sector Human Resources Management</p><p>UAPP860—Internship Seminar</p><p>UAPP864—Internship Fieldwork</p></div> | <div class="ExternalClass0F9A37D28B9640A394C70072513908B8"><p>“Delaware
Department of Transportation Succession Planning Project,” with Marcia
Scott and Thomas Friedman (Spring 2005). Funded through the Delaware
Center for Transportation (DCT), this project examined the need for a
systematic, department-wide strategy to transfer institutional knowledge
to the next generation of DelDOT professionals; identifying appropriate
“best practices” among other state transportation agencies; evaluating
the pros/cons of developing in-house staff competency versus utilization
of external consultants; and, conducting preliminary staff analysis.</p><p>“Delaware
State Personnel Office (SPO) Research Project: Phase II Report,” with
Kathryn Denhardt, Amy Lazor, and Elena Settles, includes a proposed
curriculum for a SPO-sponsored Human Resources Certificate Training
Program and action plans for implementing major recommendations
incorporated in the Phase I Report (March 2003).</p><p>“Delaware State
Personnel Office (SPO) Research Project: Phase I Report,” with Maria
Aristigueta, Kathryn Denhardt, Susan Keene, Amy Lazor and Elena Settles,
included eleven recommendations centered on: expanding SPO’s training
and consultant roles to agencies; implementing a system of greater
agency accountability; and strategies to streamline employment practices
(June 2002).</p><p>“Delaware Department of Education Customer
Satisfaction Survey (Preliminary Report),” report on the initial results
of individual interviews and focus group activities involved in the
development of a customer satisfaction survey for the Delaware
Department of Education (summer 2000).</p><p>“City of New Castle
Personnel Policies and Procedures Manual,” a comprehensive manual
detailing policies in the areas of employee benefits, leave, work
practices and general human-resource management for non-police municipal
staff, developed through a contract with the Institute for Public
Administration, University of Delaware (November 1998).</p><p>“Town of
Smyrna Employee Performance Evaluation Policy and Plan,” an evaluation
form and accompanying pamphlet describing the evaluation process as well
as the roles of the supervisor and the employee in that process (March
1998).</p><p>“T2 Center Evaluation Report, 1997,” with Kathryn G.
Denhardt and Michael S. Jackson, an evaluation of the Delaware
Department of Transportation’s Technology Transfer Center, prepared
under a contract to the Institute for Public Administration, University
of Delaware (May 1997).</p><p>“Strategic Planning Guidelines: Shaping
Delaware’s Future,” with Kathryn G. Denhardt and Stephanie Seramone
Gopp, Manual and Training Guide outlining the strategic planning process
to be utilized by Delaware state agencies in preparing their annual
budget submission to the General Assembly, prepared under a
collaborative arrangement between the State Office of the Budget and the
Institute for Public Administration, University of Delaware (October
1997).</p><p>“Town of Smyrna Personnel Policies and Procedures Manual,” a
comprehensive manual detailing policies in the areas of employee
benefits, leave, work practices and general human resource management,
developed through a contract with the Institute for Public
Administration, University of Delaware (November 1996).</p><p>“Front-End Analysis: Aligning Library Planning, Resources, and Commitment to ILS Staff Training,” with Stuart J. Glogoff, in <em>Training Issues and Strategies in Libraries</em> (The Hawthorn Press, Inc 1990), 13-26.</p><p>“Developing a Systematic In-House Training Program for Integrated Library Systems,” with Stuart J. Glogoff, <em>College & Research Libraries</em> 48 (November 1987), 528-536.</p><p><strong>Reviews and Special Contributions</strong></p><p>Lead
author for Special Section - Dealing with Succession Planning:
“Designing a Practical Succession Planning Program,” PA Times (May
2006).Peer Review of “Human Resources Management for Public and
Nonprofit Organizations” (First Edition – 1997) by Joan E. Pynes. Wrote
peer review of first edition of Professor Pynes’ text for Jossey-Bass
Publishers (May 2003).</p><p>Book Review of “Managing Diversity in Public Sector Workforces” by Norma M. Riccucci (2002) in <em>Journal of Urban Affairs</em>, Vol. 24, No. 5 (Fall, 2003).</p></div> | <div class="ExternalClassD28ED5A4E04E4E44BF7D577C77E7D2B0"><p>With
Nicholas Henry (Georgia Southern University), Lana Morris (The
University of Texas at Austin) and David Schachter (New York
University). “The Internship Experience: Still Relevant After All
These Years?” Convener and presenter on a panel presentation at the
annual conference of the National Association of Schools of Public
Affairs and Administration, Charleston, S.C. (October 16, 2008).</p><p>“Federal
Hiring Practices: The View from a Regional Perspective”. Workshop on
innovative recruitment and selection procedures undertaken by the U.S.
Environmental Protection Agency, Southern Regional Operations Center for
Virginia and North Carolina. Presented at the 2007 NASPAA Career
Directors Conference, Duke University, North Carolina. (December 3,
2007).</p><p>“Succession Planning and Management,” a 1-½ day
presentation and facilitation session on training activities for program
heads on succession planning strategies, retaining institutional
knowledge and utilizing post-retirees on the work site, presented at the
Spring 2007 Regional T2 Centers/FHWA Program Directors Peer Exchange
Meeting, University of Delaware, Newark, Del. (March 2-3, 2007).</p><p>With
Martin Black, Elizabeth Casalle (both from Carnegie Mellon University)
and Loren Becker (Duke University), “The Delaware Model in Action:
Supporting Student Learning through Innovation, Infrastructure and
Collaborative Funding,” a panel presentation at the annual conference of
National Association of Schools of Public Affairs and Administration,
Washington, D.C. (October 14, 2005).</p><p>“Succession Planning for
Organizational Effectiveness: Interpreting the Handwriting on the
Wall,” A presentation at the 14th National and 12th Pennsylvania Annual
Case Management Conference (Co-sponsored by the National Association of
Case Management (NACM), Drexel University College of Medicine, and the
State of Pennsylvania, Philadelphia, Pa. (June 7, 2005).</p><p>“Succession
Planning and Management: Scanning Programs and Models Across the
Nation,” a presentation at the annual Roadway Management Conference
(Sponsored through the Transportation Technology Transfer Centers of
Pennsylvania, Maryland, Delaware, Virginia and West Virginia), Hershey,
Pa. (March 30, 2005).</p><p>“Preparing Nominees for the PMI Assessment
Center Process,” panel presentation to key academic stakeholders from
the U.S. Office of Personnel Management (OPM) and NASPAA, American
University, Washington, D.C. (August 11, 2003).</p><p>“Bringing Best
Practices from Concept to Reality: First Steps in the First State to
Strengthen Hiring Practices at the Agency Level,” with Kathryn Denhardt,
Amy Lazor, and Victoria Stewart, a panel presentation at the annual
conference of the American Society for Public Administration,
Washington, D.C. (March 16, 2003).</p><p>“Identifying and Measuring
Effectiveness Standards for Internship Programs,” facilitated discussion
session for NASPAA Career Services Directors Annual Meeting,
Washington, D.C. (November 7-8, 2002).</p><p>“Best Practices on Creating
and Enhancing Internship Experiences in Local Governments,” a
presentation at the annual conference of the National Association of
Schools of Public Affairs and Administration, Los Angeles, CA (October
19, 2002).</p><p>“Naivete Meets Best Laid Plans: Electronically
Surveying Stakeholders of the Delaware Department of Education,” with
Maria Aristigueta, Annual Conference of the Eastern Evaluation Research
Society (EERS), Absecon, N.J. (April 29, 2002).</p><p>“The University of
Delaware’s Internship Program in the Context of the Delaware Model:
Lessons Learned Over 25 Years,” with Jeffrey Raffel, Annual Conference
of the National Association of Schools of Public Affairs and
Administration, Richmond, Va. (October 20, 2000).</p><p>“Utilizing Focus
Groups to Measure Customer/Client Expectations,” a special briefing for
the members of the Delaware Alcoholic Beverage Control Commission as
part of their “Sunset Legislation“ review process (January 13, 1997).</p><p>“Challenges
to Innovation in Public-Sector Organizations,” The keynote presentation
at the Institute for Public Administration’s public service seminar
Introducing Quality Programs: Beginning the Process, Newark, Del.,
(December 15, 1995).</p></div> | <div class="ExternalClassF2FD33D476064555833BED8AAD54DFA0"><p>Human resources management, Organizational leadership, Staff development, Quality improvement, Strategic planning, Public and nonprofit administration, Organizational management, Human resources management, Personnel ＆ compensation management, State and local government, Training for local government officials, Education, Employment </p><p></p></div> | Experience | Recent Courses Taught | Publications | Presentations | Research Interests | | jflynn@udel.edu | | Flynn, James P. | Fax: 302-831-3488 | 302-831-4658 | <img alt="Dr. James Flynn" src="/Images%20Bios/Flynn_James.jpg" style="BORDER:0px solid;" /> | Senior Fellow, IPA | | | | | | | | | | | <div class="ExternalClassF733494BACF142E9894E5E456909C004"><p>Ed.D. in Educational Leadership - University of Delaware, 1997</p><p>MPA, Organizational/Human Resource Development - University of Baltimore, 1977 </p><p>M.A. in Political Science - Niagara University, 1969 </p><p>B.S. in Economics and American History - Mount St. Mary's College, 1967 </p></div> | <div class="ExternalClassB1EF68BD03FE429B850970B6E9A76D36"><p>U.S. State Department Fulbright Senior Specialist Program Participant, Babes-Bolyai University, Cluj, Romania, Spring 2009</p><p>University of Delaware Professional Merit Award, 2000</p></div> | |
