Home > News > Military Heroes Shaping the Future of America’s Workplace

More News

svc-learning-snapshot

A Service Learning Snapshot

Lori's Hands volunteers ​Gabby Leri and Elise Hance and client Ruth Crump​ share their perspectives on the value of intergenerational service learning. ​
 
Isett and Sowa Named Editors in Chief of Perspectives on Public Management and Governance PPMG

Isett and Sowa Named Editors in Chief for Prominent Public Affairs Theory Journal

Kimberley Isett and Jessica Sowa now serve as editors in chief of Perspectives on Public Management and Governance, the premier theory journal in the public affairs space and a publication of the Public Management Research Association.
 
In the Media - IISD - Renewables and Energy Transitions in Small Island States

Renewables and Energy Transitions in Small Island States

Kalim Shah describes the importance of transitioning to renewable energy in small island developing states.
Source: SDG Knowledge Hub
 
CONNECT
FacebookTwitterMake a GiftEmailStay Informed
Donate to CHADCenter for Historic Architecture and Design (CHAD)
twitterfacebookflickrIPA PodcastMake a Gift

Military Heroes Shaping the Future of America’s Workplace

Image Picker for Section 0
Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

by Greg Hanover

 
Liveops CEO, Greg Hanover, takes a photo with Liveops agents

Liveops, Inc. CEO, Greg Hanover, with Liveops agents

Last month, I was sitting in a typical corporate conference room in Northern Virginia working on a plan to recruit veterans for the call center company I led when in wheeled a West Point graduate with no legs, a warm smile, and a strong hand shake. Colonel Greg Gaddis, who 10 years prior had lost both legs due to an IED explosion in Iraq had joined our strategy meeting because he wanted to tell me in person how important it was to hire combat wounded military vets and their families. He looked me in the eye and explained what it was like to be a 38 year old father waking up in a military hospital staring at the ceiling wondering how he was ever going to support his family again. 

He fought back emotion talking about how the hardest challenges were not physical—not learning to get by in life with no legs—but rather emotional. To have work, to make a living, to be contributing to society, to provide for his family—those were the things that motivated his recovery.  

Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Pictured: Colonel Greg Gaddis

​Col. Greg Gaddis

​I walked out of that meeting determined that the company I led, Liveops, was going to be on the forefront of providing real work opportunities to wounded veterans and their families. Our business model makes it possible to work from home, whenever and wherever. Our online education modules mean that workers can choose the certifications they want to pursue and the clients they want to serve. 

Our company combines the virtues of new economy flexibility and technological sophistication with old economy values of trust and integrity.

We nurture our at home agents’ desire to connect with one another and are proud of the “Liveops Nation” we have built.

My industry is just coming out of its “offshoring haze”—a decade during which companies were convinced they could cut costs by enlisting customer service teams overseas in the hope of capitalizing on cheaper labor. Companies that hired US citizens to care for their customers were now hiring citizens of Bangalore, Manila, and Tegucigalpa.

Companies found out the hard way that the money saved by offshoring paled in comparison to the declining levels of customer satisfaction. From language barriers to lack of shared cultural understanding, the offshoring of American call center work created frustration, friction, and fractured customer relationships.

Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Veterans at Liveops Sponsored Event

​Veterans stand at attention at Liveops-sponsored event

I am proud to say that Liveops never left the United States. We were founded on American soil and believe that we have always built our agent teams from the greatest talent pool in the world. We have innovated one of the most sophisticated and user friendly educational platforms in the field. We know how to certify our agents to respond to calls ranging from basic customer inquiries to highly sophisticated medical or technological queries. Our agents are empathetic, helpful and efficient. Like our military, we provide the necessary tools for success and it shows.

I am also pleased to say that Liveops will go the extra mile—in recruiting, certifying and supporting—combat-wounded veterans and their families. After meeting with Colonel Greg Gaddis, we officially launched a partnership with the national veterans’ organization “Hope for the Warriors.”

Liveops nation is made up of US citizens from all parts of the country, all walks of life. We are proud of our nation and we are especially proud of our vets.

Greg Hanover is the CEO of Liveops, Inc.

Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Image Rendition

Change the way the image is cropped for this page layout.

Media Size

Cycle through size options for this image or video.

Original
50%
66%
100%
Fixed Portrait 1
Fixed Portrait 2
Cancel
Media Right/Left-Align

Align the media panel to the right/left in this section.

Insert Image

Open the image pane in this body section. Click in the image pane to select an image from the image library.

Insert Video

Open the video pane in this body section. Click in the video pane to embed a video. Click ? for step-by-step instructions.

Remove Image

Remove the image from the media panel. This does not delete the image from the library.

Remove Video

Remove the video from the media panel.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Media Right/Left-Align

Align the media panel to the right/left in this section.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Media Right/Left-Align

Align the media panel to the right/left in this section.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Move Down

Move this whole section down, swapping places with the section below it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Media Right/Left-Align

Align the media panel to the right/left in this section.

 

 
Move Up

Move this whole section up, swapping places with the section above it.

Code Cleaner

Check for and fix problems in the body text. Text pasted in from other sources may contain malformed HTML which the code cleaner will remove.

Accordion is OFF

Accordion feature turned off, click to turn on.

Accordion is ON

Accordion feature turned on, click to turn off.

Media Right/Left-Align

Align the media panel to the right/left in this section.

 

 
News Story Supporting Images and Text
Used in the Home Page News Listing and for the News Rollup Page
LiveOps, Inc. CEO, Greg Hanover, is committed to recruiting, training, and supporting wounded combat veterans and their families.
11/10/2017
Page Settings and MetaData:
(Not Shown on the Page)
Page Settings
Military Heroes Shaping the Future of America’s Workplace
No
 
 
MetaData for Search Engine Optimization
Military Heroes Shaping the Future of America’s Workplace